May 17, 2012 - GM and Facebook

With the implementation of RingRang and the use of Facebook as an integrate part of that conversation Facebook does make a very important difference. Think about how RR and Facebook work together. A retailer places RR on their site, in their content or within their advertising.  When the consumer pings the retailer they also have the opportunity to introduce their friends to that specific retailer though Facebook. So we take a 1:1 relationship and move it to a 1:120 friends. Now quite realistically RR has the opportunity to provide a service to a percentage of the 2.4 billion cell calls made every day, say an impact of just 1% . That’s 24 million consumers * 120 friends. That’s 2.8 billion people that were just informed about a retailer they didn’t even know about until today. And that’s just today. Facebook is multiplier; it is the vehicle for advertising. Read the article at and see what you think.  http://www.macworld.com/article/1166845/general_motors_un_friending_of_facebook_ads_spells_trouble_for_users.html

May 16, 2012 - Are Call Centers on the way out?

Are Call Centers on the way out? Probably not but by using RingRang along with call center options the retailer has the opportunity to make an immediate and direct connection to the customer, no matter where the consumer is and increasingly they’re on their mobile phone. In making an immediate connection to the conusmer on the go the retailer can increase loyalty and customer satisfaction.

The attached article explains “New and innovative smart devices are hitting the market rapidly and consumers are looking to them as the primary communication hub for all of their services. Blind loyalty cannot be expected as customers know they have choices, and will prefer to do business with those companies that can enhance the user experience and meet their needs when and where they are expecting it.”

RingRang along with call centers if required can provide the when and where.

You can read the full article at http://www.tmcnet.com/call-center/features/articles/288215-how-mobile-impacting-customer-interactions-how-companies-respond.htm

May 15, 2012 - “Why Successful Branding Still Happens Offline”

I just finsihed reading the WSJ Commentary Blog post by Ed Keller and Brad Fury titled “Why Successful Branding Still Happens Offline”.  You can find it at http://blogs.wsj.com/speakeasy/2012/05/14/why-most-successful-branding-and-sales-talk-happens-offline/?KEYWORDS=Ed+Keller

It’s an interesting article but I’m not sure to what extent face to face conversation can possibly play in brand recognition, at least to the significant numbers stated. I’m not disagreeing just considering. With our busy lives and our dawn to dusk activities I question how anyone knows what I think from a face to face conversation and… that brings me to the one to one conversations without the face to face, especially with 2.4 billion cell phone calls being made every day in the U.S. It brings me to RingRang.

RingRang facilitates conversations, true it’s not face to face, but it is conversation, it is voice to voice, it’s one to one and we believe an important part of the fabric of the new and exciting social network. How does RingRang facilitate conversation? By allowing the retailer to provide a path that leads directly to them, to the phone in their pocket and in reaching them an implied contract that the retailer will reach back. Hey they’re using RingRang ! Come on !

How many times have you as a consumer tried to reach a specific department inside a big box or a small business with unsure hours? With RingRang no more phone tag, no more pushing half a dozen different numbers, getting lost or leaving a voice mail and just never getting a response.

So how does this one on one conversation also reach into the social network as stated above? By allowing the consumer, when reaching out to the retailer, to add the conversation to their Facebook, Twitter and LinkedIn site in real time. From one to one to… one to many conversations in seconds. Even if face to face isn’t available –  with RingRang the branding recognition conversation goes on and on and on. How cool.

May 13, 2012 - Mothers Day 2012

Happy Mothers Day to all you Mothers out there. You know who you are !

The Team at RingRang

May 5, 2012 - RingRang is working hard

The Internet Retailing Conference 2012 in Chicago is coming up in a month, June 5 – 8th, and we’re working hard to get ready. What are we’re doing you might ask? Well we’re modifying our SEO, we’re making the site easier to read, we’ve added several new pages of information and instruction, we’re addressing the needs of the consumer by allowing them to identify retailers they believe would benefit from RingRang – making the consumers life so much easier - and most importantly we’re adjusting our pricing structure so everyone has access to RingRang.

Here’s the link to the conference. http://irce.internetretailer.com/2012/?iprospect=irce2012  Hope to see you there.

Larry Miner

April 21, 2012 - RingRang is the message.

The paradigm shift that RingRang makes is from having to search for another person, whether a friend or a business, by initiating a phone call to simply saying “I’d like to talk to you…. give me a call.” No finding a phone number, no too early or too late, no dialing, no phone tag, no being put on hold, no being passed around and absolutely no pressing one to leave a message.  RingRang is the message.

April 14, 2012 - In the coming days

A couple weeks ago we mentioned a new social media enhancement to RingRang. Well it’s done and being tested. In the next few days we’ll release it. It works like this; When a customer sends a phone # and text they can also send an immediate entry to Facebook, Twitter and LinkedIn. No longer is an email, a call or text between a business and a consumer a solitary communication. As a consumer your friends and family will participate and as a business the many now have an opportunity to understand just how cool your services are, right now, in real time. It’s a win win for boith sides !   We’ll keep you informed.

April 6, 2012 - What we’re reading

We just finished and would like to recommend Olivier Blanchard’s “Social Media ROI“.

April 4, 2012 - Who’s using RingRang? Cathy Pastis Radwanski – Painter/Sculptor

Cathy Pastis Radwanski – Painter/Sculptor in Hudson, Ohio uses RingRang to be put in contact with her customers immediately.

For an up close look at Cathy’s paintings and sculpture please visit her Studio/Gallery at 140 E. Market St., Akron, Ohio on the top floor of the Summit Artspace Building, contact her or use RingRang and she’ll give you call back. Thank you

April 1, 2012 - In the coming weeks

In the coming weeks we’re going to be making some cosmetic changes to our web site as well as adding a few new enhancements. These changes will allow our subscribers to get even more use out of the RingRang services. Most importantly, one particular new social media enhancement will add depth to the vertical engagement of an organization to consumers and the horizontal engagement of consumers to consumers. We’ll keep you posted.

March 31, 2012 - Who’s using RingRang? FrestyCreative

FrestyCreative in Rocky River, Ohio uses RingRang to provide Design Services.

What does Fresty Creative do?  ”Our job is to make you look fantastic. We don’t take that role lightly and we don’t mess around with all kinds of hairbrained ideas that just spend your money needlessly. Put simply, we handle all of your design and marketing needs from print to web with smart ideas, clear strategic thinking, and at an affordable cost. We design logos, develop identities and brands, and help you navigate things like social networking, search engine optimization and much more.” said Paul Fresty.

Take a look at their portfolio here.

March 13, 2012 - A Unique way to use RingRang – RingRang on the Road

RingRang research has been thinking about how it can make a difference in your car, on the road, making it safer for you and your passengers.

The very basic underlying premise of RR is to notify someone or something, like your favorite restaurant, that you need to speak to them, now please, and you’d like them to give you a call …because you got two hands on the wheel, the kids in the back and this rush hour traffic just isn’t going to let you fish around for the number.

Think about having everyone on your to-do list call you while your driving home and not the other way around. Point, click and a request to respond to your needs is sent in seconds. No hands, not distractions, no mistakes.

The kids in the back seat will love ya for it.

March 4, 2012 - What we’re reading

If you haven’t had a chance yet, take a few minutes and review Internet Retailer Magazine @ http://www.internetretailer.com  RingRang has made the decision to begin using the organization’s extensive marketing and advertising services. We’re also excited about the up and coming Internet Retailer Conference and Exhibition June 5 – 8th in Chicago. Hope to see you there. For more information http://irce.internetretailer.com/2012/

February 28, 2012 - We believe in giving

RingRang has a commitment to charity. Each month RingRang donates a percentage of all notification fees to City Missions in U.S. cities.

City Missions make a difference in the lives of millions of underprivileged Americans. Compassionately and without discrimination, City Missions provide much-needed assistance the poor, hungry, unemployed, sick and homeless.

Here’s how it works. At the end of each month we’ll review the number of notifications sent by consumers to businesses across the U.S. The City Mission in or nearest to the city from which the largest number of notifications were sent will receive that month’s charitable contribution.

February 26, 2012 - Who’s using RingRang? Vaccaro’s Trattoria.

Vaccaro’s Trattoria in Ghent, Ohio uses RingRang to provide world class concierge service.

“Today’s consumers want speed, service, convenience, knowledge… and they want it now.” said Larry Miner, Founder of RingRang. “Our simple button on the Vaccaro’s web site provides all four by notifying Raphael Vaccaro, owner, within seconds.”

As restaurant patrons use the internet and mobile phones on the go to review and make reservations the complexities of getting to the front desk can seem daunting. Not with RingRang. Whether on Vaccaro’s internet or mobile site customers can simply click on the green “RingMe” button, enter in their phone number and Raphael and his front desk will respond no matter where they are. It’s the ultimate in concierge services. A customer can stay on the go and Vaccaro’s will find them a table. It’s as simple as point and click.

“RingRang has allowed our restaurant, in Ghent, and carry out service, in Akron, to be immediately responsive to the needs of our customers.” said Raphael Vaccaro, Owner. “In today’s economic climate our customers deserve the best customer service we can deliver whether they’re ordering carry out or making dinner reservations.”

February 21, 2012 - A Unique way to use RingRang – on Resume’s

RingRang has found a way to expedite the communication between an applicant and a recruiter to everyone’s advantage.

RingRang has a simple technology, in the form of a graphical button and a url, a link. Today, businesses place these on their sites, in content or emails. A consumer then clicks on it, enters in their # and optional text.  In 3 – 5 seconds the businesses is notified and it has the opportunity to respond back before the potential customer leaves their site or their content.

What if an applicant’s resume’ had the RingRang url on it instead of a phone number, email address, fax #, text # and other points of destination. The recruiter would simply click on the link, enter in their number and the applicant would instantly know a recruiter was interested. I have to believe seconds to the applicant are important as is one very important request to contact distributed across their email, text and a database for later retrieval.

Equally important for the recruiter is there would be no dialing for applicants, no more on hold, no leaving voice mails, composing emails or chasing them down later. One click and the request has already arrived.

Here’s our url link, give it a try. See how it works; https://ringrang.us/sjzbeyyz

February 20, 2012 - How does RingRang work?

Getting Started

To register for RingRang’s online lead generation and customer contact management service, simply click the “Get Started” button and enter your company’s contact and billing information. Registration is simple and only takes about 10 minutes.

After registering, you can create as many buttons and links as you require. Each button and link can be associated with as many e-mail addresses or phone numbers as required. When a customer clicks a button or link, a notification will be sent to each email address and/or phone number specified within 3 – 5 seconds.

Once you have created your buttons and links, RingRang will e-mail you your button and/or link script(s), which you can use as you see fit. You may place buttons and links in as many web pages, newsletters, e-mails or other documents as you wish with no additional fees.

February 17, 2012 - Why Use RingRang ?

The value of the RingRang is the immediate connection it provides between a business and its potential customers. By combining a simple online lead generation tool with powerful customer contact management resources, RingRang facilitates dialogue between businesses and their customers.

Online shoppers have virtually unlimited buying options at their fingertips. Businesses must make themselves accessible to potential buyers or risk losing sales to competitors.

Consumers are no longer willing to search for a number, make the call and wait, send an e-mail or text that never gets answered, or comment on a forum that they have to monitor. Either you’re there for them, right now. or you’re not.”

February 12, 2012 - What is RingRang?

RingRang is a paradigm shift in customer contact management that enables you and your business to communicate immediately with potential customer.

The average time it takes RingRang to deliver you a potential customer is 3.5 seconds.

Using a simple technology that is placed on a web site, in online content, in advertisements, in newsletters, or in e-mails, RingRang captures customer contact information and delivers it to a location within your business where it will provide the most benefit.

RingRang allows you to respond to the potential customer, to the potential sale, before they move on. And they will move on.  

This enables your business to quickly and effectively respond to shoppers’ needs. By streamlining your customer contact management operations, RingRang ensures that no potential customers are lost.

RingRang provides every subscriber with a 365 x 24 x 7 list of every potential customer that requested your attention. No one is missed. No one gets away.

February 10, 2012 - A new start

Welcome to RingRang’s new and improved blog.  Beginning today the RingRang team is going to introduce you to everything you or your business needs to use RingRang buttons and links on your web site, in on-line content, in your on-line advertisements, in newsletters and everyday emails. And that’s only the begining. We’re finding new uses for RingRang every day. I hope that you’re as excited as we are.

Enjoy

Larry Miner, Founder of RingRang